About CFEP UK Surveys
In the past five years, CFEP has developed a reputation for
providing a high quality service in assisting doctors (and other
clinicians) with gathering evidence on the quality of their
relationships with patients and on how their consultations are
experienced by patients.
As well as working with individuals, CFEP helps organisations
(such as Primary Care and Acute Trusts) to improve the quality
of their services to patients. In the UK CFEP produces a range
of patient surveys as listed below:
- Improving Practice Questionnaire (IPQ)
- Improving Hospital Questionnaire (IHQ)
- IPQ for dentists and pharmacists
- Doctors’ Interpersonal Skills Questionnaire (DISQ)
- Workshops
- GP Out of Hours Questionnaire (OPQ)
CFEP also provides a Colleague Assessment Survey (CFET), which allow
clinicians to receive feedback on their peers’ assessment of them.
Our questionnaires have been used by the Commission for Health
Improvement (CHI), the National Primary Care Development Team, the
National Clinical Governance Support Team and the National Clinical
Assessment Authority (NCAA) in the assessment of health services and
professional competency.
CFEP’s forte is the gathering and feeding-back of patient-based
evidence to assist primary and secondary care clinicians and
organisational bodies. This feedback is provided to clinicians in a
clear, unbiased and understandable way. We do this both via reports
and presentations with the aim of helping the clinicians to be more
effective in what they do. We work in a way which is affirming,
encouraging and always respects the confidentiality of both
clinician and patient.
CFEP aims to continue to provide analysis services, specialising the
field of health, with an emphasis on patient, client and colleague
assessment.
CFEP has also in the last two years, increased the level of its
personal, bespoke services, with the provision of GSK-sponsored
workshops, post-survey workshops and telephone support at all levels
for clinicians and departments undertaking the survey process.
CFEP aims to continue to use its experience to guide its customers
with personal support on the telephone and with up-to-date advice
via documentation sent to customers.
CFEP carries out research on all of its data, which is frequently
published in (usually medical) journals. The broad aim of this
research is to explore the effectiveness of surveys in helping the
clinician improve their interpersonal skills and the patient
experience be better understood. CFEP will continue to use new and
accumulated data for research purposes, where appropriate.