Primary Care Trusts
PCTs come back to CFEP year after year for the quality of our reports and our
ability to deliver.
When PCTs approach us to undertake the QOF patient experience survey (IPQ or
GPAQ), we provide a PCT report incorporating all practice/ service results. We
will look after the whole process for you and deal direct with all practices if
you would like us to. We will also carry out PCT-wide reporting for the Pharmacy
survey. In fact, we can carry out a PCT-wide survey for any area on which you
wish to concentrate your governance. Nursing services and dental services are
examples.
PCT-wide results include practice-by-practice or service-by-service results,
allowing you to see and compare each practice’s strengths and weaknesses.
Results are sent in strict confidence to a named PCT manager. We can easily and
economically create bespoke elements to your results, allowing you to group data
in a way that best measures your organisation. When available, we provide
comparative data from other PCTs. Reports always contain explanatory documents
to help you make the most of your results.
CFEP has developed dedicated survey materials designed
specifically to give patients seeking out-of-hours care a chance to
feedback their experiences on the advice they have received.
The OPQ is designed to help Out-of-Hours care providers to improve care and
services offered to patients. It is used by GP out-of-hours organisations to measure patient
perceptions of the care that they received at night-time and at the weekends. For more
information see our Out of Hours page.
CFEP UK Surveys and the Peninsula Medical School (PMS) undertook academic
validity studies of the General Medical Council’s (GMC) instruments in 2006.
CFEP is now able to offer Acute Trusts a complete survey package made up of the
GMC’s questionnaires.
The GMC has now commissioned CFEP UK Surveys to make their patient and colleague questionnaires
available to doctors throughout the NHS and private sector.
Trusts undertaking this survey will benefit from early exposure to the
process model used to administer the GMC tools. This learning would be useful
for feeding into forward planning and resource management processes. For more
information see our 360 degree/MSF page.
PROMS are validated questionnaires that patients may be asked to complete before and after they have some
procedure done in a healthcare organisation. The questionnaires are usually designed to be easily filled in, with a
number of tick boxes so that responses can be counted or scored in some way. They may just offer a total score or a number of subtotals
in different areas of one’s health such as sleep, pain, energy, physical functioning, social functioning, etc. For more
information see our PROMS page.
PPiC is used by both Primary and Secondary Care clinicians whose patients have a long-term
condition. The primary objective is to provide feedback to the clinician
about the clinicians' ability to motivate and empower their patient to self-care. This survey
is a fundamental element of the Advanced Development Course for Clinicians (ADP)
itself part of a £5 million nation-wide initiative commissioned by The Health Foundation.
Over 500 clinicians are participating in this initiative over 3 years. For more
information see our Self-management page.
Please email or telephone us to discuss what you need. Contact us